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General Questions
  1. Why are the prices so reasonable
  2. Are the lenses made of glass or plastic
  3. Do you sell progressive/multifocal or bifocal lenses
  4. Can I use my contact lens prescription?
  5. What if I enter my details incorrectly?
  6. Can I get my money back if there is a problem?
  7. What does the guarantee cover?
  8. Can I design my own glasses frame?
  9. Do you weld/solder glasses?
  10. Do you sell Clip-on sunglasses frames?
  11. What index are the normal stock lenses?
  12. Do you sell high prescription lenses?
  13. Can I order GLASS lenses?
  14. Can I claim my eyeglasses through MBF health fund?
  15. How do I obtain a Glasses Prescription?
  16. What do the different parts of the Spectacle Prescription mean?
  17. What does 'Distance', 'Intermediate' and 'Near' mean on my prescription?
  18. Can I use my Contact Lens Prescription?
  19. What is PD (Pupillary Distance)?
  20. What are bifocal lenses?
  21. What Information is required for me to place a glasses order online?
  22. How can Only Specs provide such discounted pricing?
  23. Is there GST on Glasses?
  24. Can I claim from my Private Health Fund?
  25. Will my Glasses need to be adjusted?
  26. What Lens options are available?
  27. What payment methods do you accept?
  28. Is my payment secure?
  29. What do you charge for shipping?
  30. How will my glasses, safety glasses or sunglasses be delivered?
  31. What happens if my glasses are damaged in the during shipping?
  32. When should I receive my new glasses?
  33. What warranty and return policy do you provide?
  34. Do you ship to New Zealand?  If so how much does it cost?
  35. Do the McCann sunglasses come with writing on the lenses?

  1. Why are the prices so reasonable
    While still providing a quality product, due to the lower overheads with not having to pay for a shop front we are happy to pass on the savings to you.

  2. Are the lenses made of glass or plastic
    Our lenses are made of plastic as this makes them lighter and safer as they don’t shatter when dropped.

  3. Do you sell progressive/multifocal or bifocal lenses
    No we do not as we do not believe that these lenses can be fitted optimally without measuring the fitting heights with the frame on a person’s face.

  4. Can I use my contact lens prescription?
    No unfortunately optics come into play and a person’s contact lens prescription isn’t necessarily the same as the spectacle one.

  5. What if I enter my details incorrectly?
    Then you need to advise us immediately, so that we can change your details before the lenses are manufactured.  It is important to do this as lenses can not be altered once they enter the manufacture process and therefore can not be refunded.

  6. Can I get my money back if there is a problem?
    Yes you can if the glasses are returned in good condition within a reasonable period of having received them, at the discretion of OnlySpecs.

  7. What does the guarantee cover?
    There is one years manufacturing warranty on all of the frames.

  8. Can I design my own glasses frame?
    No we do not have that facility as yet.  There is a company called Roger Henley that does offer this service as well as retro and unsual styles.

  9. Do you weld/solder glasses?
    No we do not.  For the reason that some glasses can not be soldered easily (titianium frames for example).  Also some breaks can not be repaired with soldering at all.  Therefore it is much easier to visit your local optometrist and ask them if it can be done.

  10. Do you sell Clip-on sunglasses frames?
    Yes we do though only in the safety glasses range.

  11. What index are the normal stock lenses?
    The normal stock lenses that we use are 1.5 index.  The thinner choice within the lens section can relate to a higher index lens, 1.6 or 1.67 or even grinding.

  12. Do you sell high prescription lenses?
    No, we at Only Specs believe that high prescriptions and multifocals should be fitted in person as the current techniques do not lead to perfect results 100% of the time.

  13. Can I order GLASS lenses?
    Yes you can order glass lenses but they incur an extra cost over the normal listed price.  Glass lenses aren't used alot as they are heavier on your nose and break if dropped. 

  14. Can I claim my eyeglasses through MBF health fund?

    Yes you can.  You can claim your new eyeglasses purchase through the majority of health funds as Only Specs is run by registered Optometrists.

  15. How do I obtain a Glasses Prescription?

    You need to make an appointment with your local Optometrist and request a copy of your specatcle prescription.  By law, the Optometrist must provide you with a copy of your prescription, at no additional cost. Alternatively, you can use a previous spectacle prescription if it is less than 2 years old.  It is recommended that you ahve your eyes tested at least every 2 years.  More frequent testing is required if something is being monitored.

  16. What do the different parts of the Spectacle Prescription mean?

    A prescription is made of many parts. Sph or sphere is usually the first number and will either have a plus sign (+) or a minus sign (-).  Occasionally there may be the word 'plano' or the symbol '∞'.  These both mean a sphere power of 0.00.

     On some prescriptions there will also be a Cyl or cylinder component.  This is usually a number with a minus sign (-) and an axis which is a number between 0 and 180 with an 'x' proceeding it.  For people who require a reading prescription , there may also be an 'add' which is usually a number with a plus sign (+) between +0.75 and +3.00.  Except for the axis, all other numbers will end in either 00, 25, 50 or 75. If you require further assistance to understand your prescription details, please do not hesitate to contact us. 



  17. What does 'Distance', 'Intermediate' and 'Near' mean on my prescription?

    Distance means your glasses are designed for far away tasks such as driving and watching television.

    Intermediate means your glasses are designed for viewing tasks at arm length, such as computer and playing music.

    Near  means your glasses are for close tasks such as sewing and reading.



  18. Can I use my Contact Lens Prescription?

    Although your contact lens prescription may appear the same as your spectacle prescription, there can be significant differences.  Unfortunately, a contact lens prescription is not sufficient to place an order for glasses.  Please ensure you have a copy of your specatcle prescription that is less than 2 years old before placing an order online.

  19. What is PD (Pupillary Distance)?

    The PD or Pupillary Distance is the distance between your pupils.  This measurement is necessary for the accuracy of your prescription lenses to the glasses frame.  It is usually between 50 and 75mm.  The number is often made up two parts eg. 62/59.  This corresponds to a PD of 62mm for distance and 59mm for near.  If you are only getting glasses for distance only put the first number in the PD box. Though if you are unsure please enter the entire sequence.  Please ask your eyecare professional to include this information on your prescription.  An average PD for males is 65/62 and for females is 62/59.

  20. What are bifocal lenses?

    Bifocal lenses are designed to be used for both distance and near tasks (ie. reading and driving).  They have a line to deliniate the 2 different parts of the lens. A prescription must include an 'add' to be used for bifocals.

  21. What Information is required for me to place a glasses order online?

    It is essential that you have a current copy of your spectacle prescription (less than 2 years old).  We also require your Optometrist's full contact details should we have any enquiries in regards to your prescription or lens requirements. You will need to know if you require lenses to correct vision for distance or near.  If you require bifocal lenses, or progressive lenses your Optometrist should inform you of this.

     



  22. How can Only Specs provide such discounted pricing?

    Only Specs is an online glasses retailer, therefore we we do not incur the usual overhead costs that your local optical store has.  We are also able to buy stock in bulk from suppliers and can therefore pass on substantial savings on glasses to you.

  23. Is there GST on Glasses?

    Yes, but only the frame incurs GST.  All prescription lenses are GST free.  Your tax invoice, which you will receive with your new glasses, will indicate the GST included. The tax invoice will also display the revelvant Health Fund codes for ease of claiming.


  24. Can I claim from my Private Health Fund?
    Yes.  However, the type of cover and rebate for spectacles can vary depending on the Health Fund, so please contact your Health Fund to determine your individual  entitlement before ordering.  All of the details to claim a rebate from your health fund, such as our provider number and item numbers for the frame and lenses, will be included on the tax invoice.


  25. Will my Glasses need to be adjusted?

    It is likely that your glasses will need some minor adjustments, to ensure that fit correctly and comfortably.  Most optical stores will be able to assist you by adjusting the nose pad and temples behind your ears.  Some stores may charge a small fee for this service.


  26. What Lens options are available?

    Only Specs includes standard single vision lenses in the listed price, these are 1.5 index CR39 stock lenses.  They are only up to -2.00 Cyl or cylinder.  If your prescription has a higher cylinder component the lenses will have to be ground specially for you and this will incur an additional cost.

    * Standard lenses (Free)

    * Anti- Reflective/Multicoat coating - helps stop reflections from lighting and computer screens.  Fantastic for night driving.

    * Thin Lenses - make the lenses look thinner and feel lighter, especially for higher prescriptions (over +/- 3.00)

    * UV protection - provides protection from harmful UV light (the Safety Glasses have this is their standard lenses included in the cost)

    * Full Tint - permanently tinted lenses used for prescription sunglasses (please specify your preferred shade - green, grey or brown)

    * Photochromatic (Transition lenses) - clear lenses inside, which change to tinted lenses in direct UV light (Transition lenses are a registered trademark of Transitions Optical, Inc)

    * Polarised -  useful for reduced glare from water and snow (these are only available in full tint 85% grey)



  27. What payment methods do you accept?
    Only Specs accepts payment via Pay Pal, Bank Transfer, Bank Deposit and Cheque or money order.  It should be noted that glasses with payments via Cheque or money order will not be started until the payment has cleared.

  28. Is my payment secure?
    Only Specs uses SSL security for the website.  Paypal uses Verisign as another measure of protection.  Therefore for security purposes we do not have access to your credit card details and no details are kept on our server.

  29. What do you charge for shipping?
    Shipping within Australia is included in the listed price.  Only Specs uses registered Australia Post.  International orders shipping costs vary depending on the type of delivery required.  International orders please contact us prior to ordering so we can advise on the shipping options available.

  30. How will my glasses, safety glasses or sunglasses be delivered?

    Spectacles are dispatched via Australia Post using registered post.  Registered post is a signature service, which ensures the safe arrival of your new glasses.  If you are not at the address specified on the order at the time of delivery, parcels are taken to the nearest post office to await collection.  Please ensure that if you want your glasses delivered to a work address that you provide the full shipping details, such as business name, suite, level etc.

  31. What happens if my glasses are damaged in the during shipping?

    All glasses are packaged in a protective hard case, and wrapped in bubble wrap for extra protection.  In the unlikely event that you new glasses arrive in an unsatisfactory condition, please contact within 7 days of delivery.  We will replace your glasses at no charge, or alternatively a refund can be processed once the glasses have been returned to us.


  32. When should I receive my new glasses?

    Standard glasses should arrive within 7 working days.  For tinted, transition, multicoat, polarised or thinner lenses please allow up to 10 working days. Safety glasses can take up to a month as their lenses have to undergo extra testing.


  33. What warranty and return policy do you provide?

    Only Specs guarntee 100% satisfaction, or your money back (excluding the delivery charge).  No questions asked.  The glasses and the orginal invoice must be sent back to us in good condition within 14 daysof the original dispatch date.  All frames and lenses also come with a 12 month manufacturer's warranty which does not cover scratches or damage caused by misuse.


  34. Do you ship to New Zealand?  If so how much does it cost?
    Yes, we do.  For standard air mail shipping is $10 and registered air mail is $20 (on 1/9/09).  

  35. Do the McCann sunglasses come with writing on the lenses?
    No the lenses are just prescription only.  The safety glasses come with markings in the lenses though.

 
 
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